Benefits of Self Check-in
1. Improve Guest Delight
Providing digital self-service options to guests can only contribute to their comfort and improve their experience on arrival. Guest can opt self-check-in with their full privacy and without any hesitation.
2. Buy some time
With the use of interactive and modern check in process hotel and guest both can save precious time, becouse saving time for customer leads to meet customer expectations which is a key of hotel industry.
3. To do what is important
Handling of paper works, manually filling forms, taking print out of guest ID and other so called formalities prohibits hotel staff to provide valuable service to customers, now with self check in service staff can focus more on value added services.
4. Please Guest Arrived
Pleasing a guest just arrived with edge on service to ensure them they made a right choice.
5. Use of self-service leads to cross sell and profitability
Guest can calmly check-in by avoiding the hectic rush in front of the reception desk. For hotelier this is an opportunity to present your services and upsell or cross-sell, e.g. by offering paid upgrades, extra services and amenities or packages with added value.
6. Interoperability of hotel system
This software is designed in such a way that operation of different departments are connected to exchange information related to guest checkin, room booking, services requested and many more in a real time.
7. Stores Valuable Information
Remembers honoured guest by storing there valuable information in database correctly, so with there next visit there information can be fetched and served immediately for varification only which again saves important time of both hotel and guest for other value added services.
Self Check In service enhances existing hotel management software from booking rooms and managing guests to real-time digital customer services. As the technology advances the travellers also become tech savy, self-service comes with many new ideas and features which suits with todays style now hotels are also capable to provide modern services that will help them remain competitive. Self-services in hotels, in terms of automated check-in, room selection, checkout, in room service request etc. eliminate the tedious and traditional manual works. It leave more opportunity for human interactions, increase the accuracy of routine operations, reduce costs and improve the guest experience altogether.
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